A Dis-Chem nurse hurt my little girl and didn't seem to care

We had an awful experience this week with Dis-Chem‘s nurse in the Norwood Mall. Gina took our little girl, Faith, to the clinic there for her 12 week shots. As I understand it (Update: take a look at Gina’s post for her perspective and thoughts), the shots include one in each thigh and some polio drops (or drops of some description). Taking little ones for their shots is always a cause for some apprehension. Aaron was often miserable for a couple days after his shots and we expected something similar when Faith went for her latest round.

I think this was her second or third set of shots and the initial ones were done at the Blu Bird Dis-Chem and possibly another one at our GP’s rooms. A couple factors led Gina to rather take Faith to the Norwood Mall Dis-Chem even though we were that thrilled with the nurse’s manner when we were last there with Aaron a while ago. It turned out to be a mistake taking Faith there for her shots. I came home the other day and was changing Faith’s nappy when I saw this on her thigh:

Faith's thigh after an injection

Not only did she have a huge red mark on her thigh at least as big as a R5 coin (Update: Gina thinks it was at least as big as 2 coins), she also had what felt like a solid mass under her skin. Her other thigh just had a needle mark with a little inflammation around it like you would expect. Of course I freaked out a bit. Gina said that when the nurse gave her the injection in this thigh she didn’t keep Faith’s thigh still and she moved during the injection. That just struck me as crazy – surely you keep the baby’s limb still too?

Gina took Faith to our GP the next day and he immediately sent them to the Linksfield Clinic for an ultrasound to check if the mass wasn’t an abscess that needed to be drained (I was at my office when I heard this – another little freak-out). The staff at the radiology department there squeezed Gina and Faith in and two hours later she found out it was more of bruise. Gina then went back to the nurse and confronted her about this. Her response was apparently a half-hearted apology and a suggestion that we put some Arnica oil on the inflammation!

That just blows my mind. She is clearly an experienced nurse and, unless I am missing something, she made a mistake that could have been very bad for our baby and she didn’t care enough to give a sincere apology or even ask to take a look for herself. She just didn’t seem to be interested. I am glad I wasn’t there. This sort of attitude really pisses me off. I don’t know what could have gone wrong if she had really messed up but this seemed to be bad enough. We’ve learned our lesson with this nurse, for sure.







  1. Shira Abel avatar

    You need to report this nurse.

  2. Nathalimilon avatar

    I agree – absolutely disgusting and this nurse needs to take responsibility!

  3. pauljacobson avatar

    Gina suggested that and I said we should first see what she did to Faith. I have no idea how common this sort of mistake is and as much as it pisses me off what she did, I also don’t want to damage a career. Although, as I type that, I feel like I am being way too generous.

  4. NickiD avatar

    Not sure how convenient it would be for Gina, but there is a fantastic nurse at the Link pharmacy at The Colony on Jan Smuts. Her name is Sister Elizabeth Beavan. I took Luca there to be weighed when he was little and I still take him there to have his shots. Her little “clinic” is open inside the pharmacy on Tuesdays and Thursdays from 9 to 12:30 and Wednesdays from 2 to 4. She is a wonderful woman, who takes the time to chat to the mothers, not just jabbing the kids and getting them out of there as quickly as possible. I highly recommend her, even though she charges a “consultation fee” of about R120. Worth it if you want someone who genuinely cares!

  5. pauljacobson avatar

    Thanks Nicki. The other two nurses we’ve used seem to be great, certainly the one at our GP, but the way the day panned out Gina landed up at Norwood. Next time we will plan better and make sure we go to one of those two. I will bear Sister Beavan in mind though, if we luck out.

  6. I’m so mad! « A Bi avatar

    […] *Paul posted his thoughts here. […]

  7. pauljacobson avatar

    I just sent links to my and Gina’s posts to Dis-Chem’s customer “care line”. Let’s see what happens.

  8. Feedback from Dis-Chem after o avatar

    […] who had her own experience with the Norwood Dis-Chem last week. The call was to find out about our terrible experience at the same Dis-Chem store a little while ago. I explained what happened and Stan was pretty understanding and concerned about […]

  9. The good news! | A Bit of This avatar

    […] call from the Group HR manager of Dischem to tell me that the nurse that had hurt my baby had been fired.  He also called to let me know that she was taking them to the CCMA and to ask if […]

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