Review: Neotel's NeoFlex service

I didn’t have to think too hard about testing Neotel’s NeoFlex Data service when Fleishman-Hillard’s Casey Monteiro offered me the opportunity a couple weeks ago. Like many South Africans I have been looking forward to Neotel’s arrival and its offerings in the hope that it will provide much needed relief from Telkom’s abusive monopoly for the last decade or so. While Neotel hasn’t exactly come to our rescue with cheap broadband for all, it does present some interesting alternatives to Telkom’s ADSL.

NeoFlex modem.pngNeotel already had the NeoConnect service by the time it introduced Neoflex Data. The differentiator between the two seems to be the number of people who can use the service at the same time and the speed the service offers:

A home business owner, your family, or a small to medium enterprise, with up to 10 staff members. Today you can get Neotel’s multi-user Internet service and all get on at once. Connect with NeoFlex™ Data. Join the world of unlimited possibilities – Neotel. Unlimited.

NeoFlex’s specifications from the Neotel site (not the easiest site to navigate!) are as follows:

  • Peak speeds of 3.1Mbps (downloads) and 1.8Mbps (uploads)
  • Average data speeds of between 450 to 900Kbps (downloads) and 300 to 700Kbps (uploads)
  • 4 Ethernet ports and Wireless LAN connectivity (up to 10 user Internet access)
  • 10GB package at R699pm (device fee and VAT @ 14% included)
  • 15GB package at R899pm (device fee and VAT @ 14% included)
  • Additional data at 8c/MB
  • Wireless solution that can be used anywhere within your region of Neotel coverage
  • Device also acts as a DHCP (Dynamic Host Configuration Protocol) server and will assign IP addresses to connected users
  • Battery back-up in the event of a power failure

I thought the best way to test NeoFlex was to use it the way I use my ADSL and see how my experience of the service compares. There has been some talk about how the bandwidth NeoFlex offers (unshaped, by the way) is way too much for the average user or that the speeds offered may be too high for these users. I think it is important to bear in mind that the NeoConnect Prime service seems to be the service aimed at those users who want more options than NeoFlex offers.

Anyway, it is probably a good idea for you to know a bit about my data consumption for the purposes of this review. Here is a profile of my data usage at the moment:

NeoFlex post.001-001

I put together a comparison between NeoFlex’s two offerings and what it would cost me to match it (as much as possible) with my current ADSL package:

NeoFlex post.002-001

The data rates are as advertised but as we all know, they advertised data rates [apologies, this sentence didn’t express what I meant to say very well] rarely come close to what we actually experience when using the services although if you read Neotel’s specs earlier in this post Neotel does say that actual speeds are “between 450 to 900Kbps (downloads) and 300 to 700Kbps (uploads)”. This isn’t far from what I experienced. An initial bandwidth test revealed a download rate at 793Kpbs and an upload rate at 445Kbps (I didn’t record the time of that test though). I then ran two further tests which are probably statistically irrelevant because of their timing and the fact that there are only two tests. They are still interesting, I think:

NeoFlex post.003-001

ADSL’s performance far exceeded NeoFlex’s when it came to downloads but NeoFlex was noticeably faster when it came to uploads. It is also worth pointing out (again) that NeoFlex data is unshaped whereas I am using a shaped service from Axxess. Unshaped packages would add another R500 to R750 a month for the same amount of bandwidth. That kind of pricing makes a huge difference and potentially puts Neotel ahead of ADSL for many users.

I connected both my wife’s and my MacBooks to the NeoFlex router via wifi (both directly and through an Airport Express access point) and directly using a network cable. Except for a couple speed tests we didn’t use my ADSL connection for the week. We used the service to access our social networks, upload and download media, email, streaming video and general work related stuff. The usual.

Update: If I understand the indicator on the router correctly, I enjoy excellent coverage in my area (strong green light) and the only time I experienced a break in connectivity was for a few minutes during a storm last week.

I found that NeoFlex has a pretty high latency which was annoying at first but we got used to it. In one speedtest I ran there was a difference of about 100 milliseconds between NeoFlex and ADSL. For general downloads the latency wasn’t a problem because once the download kicked in or the web page started loading, the data transfer appeared fast enough. I did notice it wasn’t as fast as my ADSL connection usually is when I saw a couple image placeholders in web pages (I don’t usually see that when I am on ADSL) but aside from that, I didn’t find myself waiting inordinate periods of time for downloads to finish.

I noticed a significant difference between ADSL and NeoFlex when it came to streaming video. I have been using Seesmic more and more lately and I found that video playback is pretty choppy on NeoFlex although the audio track seems to be better. I didn’t bother trying to watch YouTube videos before loading them in my browser first.

I have already expressed some preliminary thoughts about the service and now that I have had a solid week’s worth of testing, my initial thoughts haven’t changed all that much. The service, as a whole, presents a decent alternative to Telkom’s ADSL service (particularly people using Telkom’s “slower” services) mainly because of the price point:

NeoFlex post.004-001

Of course I am not a typical user and I tend to use a lot more data in a month than some people use in a year. Most users will browse the Web and check email and will be very happy with slower data rates and dodgy streaming quality. Given the prices and the caps this isn’t the service for home users who want something faster than dial-up. Those users are better served looking at the NeoConnect options. NeoFlex is intended for homes with multiple users who consume more data than usual or for small businesses. For the most part I think it is a decent alternative to 512Kbps and 384Kbps ADSL offerings in those environments.

Thanks, again, to Fleishman-Hillard for the opportunity to test the service!

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6 responses to “Review: Neotel's NeoFlex service

  1. lioneldp avatar

    Cannot wait – I'm a “power” user – so should work for my needs.

  2. Simon avatar

    Very good article Paul. I ran something similar and published the results on over here:

    Great minds 😉

    I'll stick with my Telkom ADSL.

  3. pauljacobson avatar

    Thanks Simon! Glad you included the link to your article, I was about to update my post with the link. I am also going to stick with ADSL but the pricing stinks compared to Neotel's. I hope there are going to be substantial price cuts when the new cable/s land/s mid-year. If it wasn't for price, Neotel still wouldn't be a viable option but as things stand, price can make a big difference.

  4. richard avatar

    Paul, great review with very useful detail. I'd just like to make a few points:
    a. You didn't indicate where about you used the Neotel service from. If you look at the Neotel coverage map tool on the Neotel site, it will indicate what you reception will be (average, good, excellent). So it would be nice to know what rating you area so that one can put your download speeds in context.
    b. I assume one can add an external aerial to the modem as one does for 3G routers, this increasing the speed. This might be of use for some people as it might result in a good speed jump for little investment.

    I think you've done well to communicate that this is a good alternative for the 384/512kbs ADLS users which I assume most are. Also I think 10gb is more than enough for many average users too. The reception of Neotel service is the make of break issue in my eyes. Let's hope this gets better.

  5. pauljacobson avatar

    Hi Richard

    Thanks for pointing that out. I have edited the post to mention that I enjoy excellent connectivity in my area (if I understand the indicator correctly).

    I am not sure about the external aerial option but if you take a look at the image in the post you will notice the two aerials on the edges. Those are for the CDMA connection. The smaller ones are for wifi, I believe.

  6. richard avatar

    Excellent, so someone in a 'good reception' area will experience even lower speed. Not good. Was hoping you were in a 'good' rather than a 'excellent' reception area.

    Then again it seems like a big building in the way of the signal has an effect based on looking at the map on the mapping tool on the Neotel site.

    I would expect that someone will hack the device for an external aerial for better reception. See
    Else Neotel needs to put in more base stations. I expect this isn't a high priority for them given Sentech's & iBurst's trackrecord in terms of reception.

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