Hollard is listening

I published a post about Hollard’s call centre that wasn’t really a call centre a little while ago. It turns out they (and their advisors, Cerebra) were listening. My wife received a call from someone at Hollard yesterday offering to resolve her issue and Stacey Luckin, Pay As You Drive‘s brand manager, commented on my blog post offering to help out if my wife didn’t come right with the call centre.

Thanks to Carl for the assistance and kudos to Hollard for listening and making an effort to resolve this issue.

Gina has also posted about Hollard’s response here.

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hollard, listening, pay as you drive, stacey luckin, complaints