“Telkom doesn’t have customers … it has hostages”

This video posted on Zoopy adds to the many voices speak out against Telkom. The video makes a good point: our apathy only benefits Telkom.

The problem, of course, is that until Neotel launches consumer services, there is no real alternative to Telkom. Sure there are mobile devices and mobile data is cheaper than before but even then it is still more expensive than a Telkom ADSL line. We are therefore hostages …

Of course we are all assuming that Neotel will offer some real products and services to tempt us away from Telkom. Let’s hope they don’t sink into the mediocrity mindset and offer marginally more than their competitor and actually exceed our expectations (which are pretty low, I think).

(Source: Zoopy blog)

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