Sound a little outrageous? It is. It is also true. In a moment reminiscent of my Post Office misadventure recently, I was told by a security guard in a Telkom shop that I am not permitted to use my mobile phone inside a Telkom shop. I challenged the guard after I finished my call and asked why I couldn’t use my mobile phone. I was expecting something like security concerns or suchlike and instead I was told that there is a policy that forbids the use of a mobile phone in a Telkom shop. When I asked what the basis for the policy is, he simply informed me that he couldn’t tell me but that there is this policy. It was at this point that I lost interest in my planned purchase and the queue and walked out the shop.