Shoe polish and noodles – retail merchandising decisions

One of our local supermarkets is reorganising their shelf space. Placing shoe polish under Chinese noodles is a curious merchandising decision. I’d love to know the thinking behind that one. 🤔

I'm your customer, don't ignore me

One thing that bugs me when I walk into a retail store is when the people purportedly assisting me with my purchase or query don’t actually engage with me. By “engage” I mean talk to me when there is a problem of some description or respond to my queries by answering me. Instead store staff […]

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