Am having one of those frustrating moments with DSTV this morning. I logged on to care.dstv.com > My Account > Account Balance > PAY NOW (and paid whatever was due).
Currently my Account shows that I have a credit balance, but trying to reconnect via (Connect and Disconnect Services) it tells me that I have “… Outstanding balance due”. It then takes me back to the Payments page, clicking “Once-off Payment” displays a credit balance.
I’m not even gonna bother trying to call them because the last time I did I spent over 40min on 3-5 calls (some dropped, holding for well over 10min just to speak to a consultant, then you get sent from pillar to post, let alone all those annoying verification questions they ask you.) Why cant the system JUST WORK?