I just sent am email below to the shop…..Bad Customer Service !
Sent: 21 April 2011 10:31
To: ‘norwoodhyper@pnp.co.za’
Subject: Bad Customer Service

Good morning,

I called the store to request a written quotation for 20 dozens of hot dog rolls. Firstly I was sent to two people before I can be attended by Ruwen/Ruan who decided to be rude to me. I told him that I needed a written quotation to be faxed to me; but he decided to give me the price of R23.00 over the phone.

When I brought that the price does not seem right to his attention; he told me that he has given me the price and I should not tell him how to do his job. I told him that I thought the price was wrong because I buy rolls for my house and a dozen is about R11.00; therefore 240 rolls cannot be R23.00!

He then said something in his language which I think was Sotho and hung up on me. I then called back and requested to speak to Customer Service and explained everything to Nelly who happily took my fax number and promised to fax me the quotation.

I am very upset about this, is this how you treat your clients? I stay in Bramley View and I buy my groceries there every month ; and this is making me think twice about patronizing if we do not get the respect from your staff when we need to give you business.

I need an apology from the rude Ruwen or whatever his name is.

Your assistance will be highly appreciated.