I am very fond of Nokia, but recently i have mixed feelings about the company as a whole. My first problem started with the N96, wat were they thinking? Patience i have plenty off, but time is too precious to waste. I hate the lags in the S60 OS! Ok, well the latest firmware kinda remedied the problem. Secondly, I recommended the N85 to 2 family members based on specs and reviews, both are unhappy with the device because of hardware faults(i don’t know if u realized but Nokia’s aren’t the cheapest devices on the market). I remember the Nokia service centre in Vodaworld to be very professional and customer focussed. On taking one of the N85’s there this time, i was greeted by a modern setup with snobbish -wat would u call them- representatives, very unhelpful and with no professionalism! I was disgusted by their display, apart from the 5800 that was still like new, many devices were damaged and poorly displayed(the least they could do is update the firmware)! Lastly, i know we don’t have ovi store yet but what happened to the few FREE downloadable themes and content that we used to get before(must we pay for everything)? There are many free 3rd party themes available but i’ve noticed they consume considerably more battery life! Nokia will always be part of my family, with the N97 being the next addition but i feel, being a power user, what happens to all the consumers that aren’t so clued up about the device they are using, will they return to the brand? Is Nokia really listening to us?