A simple lesson in customer service Sometimes the idea is not to hang on to a customer. As the saying goes: "If you love someone, set them free …" Tags: vincent ferrari, aol, cancel service, customer service Share this: RelatedOn the other hand … customer service!2006-04-30In "Miscellany"Call the person in charge2006-09-16In "Miscellany"Reduce fear2006-10-16In "Miscellany" By Paul Enthusiast, writer, Happiness Engineer at Automattic. I take photos too. Passionate about my wife, Gina and #proudDad. View all of Paul's posts.