Paul Jacobson

Tag: customer service

  • I walked into the @PicknPay Hyper to return a bag of oranges

    I walked into the Pick n Pay Hyper in the Norwood Mall with the bag of oranges we bought over the weekend. I didn’t have the receipt but I still had the tag and an image of my wife’s Smart Shopper Card. Like most of the oranges we buy from this store, many of the…

  • I'm your customer, don't ignore me

    One thing that bugs me when I walk into a retail store is when the people purportedly assisting me with my purchase or query don’t actually engage with me. By “engage” I mean talk to me when there is a problem of some description or respond to my queries by answering me. Instead store staff…