I use Pick ‘n Pay on Nicol, their new flagship store.  We use them on a weekly basis and I have nothing but good things to speak of.  The floor managers are extremely helpful and they have staff equipped to deal diligently with Smart Shopper queries.  Very friendly and helpful guys.  The general staff, ie. cashiers and counter workers, I dont really expect much from.  They aren’t paid so well, and I dont expect them to have impeccable manners.  But having said that, their William Nicol branch does try very hard to be helpful.