Hi Paul, I have friends who have been apprehensive or scared about using any IM apps in the past (yes, these people do exist) however for some reason they have embraced Facebook.
My feeling is that FB chat will seem more accessible to them as they don’t have to install any additional programmes, by using FB chat it’s likely that they”ll be more open to the concept of instant messaging as a whole and investigate the uses IM has personally and professionally.
Let’s wait and see but based on my personal feeling I have to agree that it’s a good thing.