My wife and I had breakfast at the Mugg & Bean in Killarney on Sunday. We overheard an anti-semitic comment from someone we thought was a Mugg & Bean person and I published a blog post about it on my personal blog which I have subsequently updated for reasons that will become clear when you read the post. I am impressed with Mugg & Bean’s management and how they dealt with this complaint. If anything, that is a good reason to visit not just this Mugg & Bean, but your local one too.
A couple people wanted to comment on the post but are not members of Vox so feel free to comment here. As always, I recommend that you post something about this yourself. We are so used to talking about companies that don’t even listen and this is a good example of a company that listens and does something about it. That is something worth talking about.
Technorati Tags: customers, mugg & bean, listening to customers, customer service
What do you think?