You Got really lucky that you received a response & I am sure you only got one because you posted your report on such a public Forum. I on the other hand am obviously not as important because I complained directly to the Franchise Via email & their website atleast 6 months ago, I have to this day not received a response and I have followed up my mails telephonically twice already and No one has bothered to respond. So Paul might lift his ban but I BEG you all stay away from this arrogant and pompas group, Who used to be the best until they grew to big for their own boots.