How often have you come across someone you regard as dynamic and innovative and someone you’d love to do business with until you see that person in the local coffee shop or Spar shouting at the waiter/cashier for no reason or acting like a complete shrub? Or, on the other hand, have you come across someone you admire only to find that person is even more inspiring in very ordinary circumstances. How did you feel about doing business with that person after those two types of encounters? Still want to deal with that person?
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What do you think?